A Battlefield 6 player secured a full refund on Steam despite logging 470 hours in the game. According to Destructoid, Valve approved the request because EA removed Rush mode entirely from the title, a mode the player apparently favored.
Steam refunds typically follow strict guidelines: the platform normally denies refunds after two hours of playtime or 14 days from purchase. This approval represents a rare exception, justified by the significant removal of content post-launch.
The decision reflects broader criticism of Battlefield 6 for cutting game modes after release. The player noted in a Reddit post that the removal happened "all at once," affecting multiple modes at the same time, which likely influenced Steam's assessment.
The case establishes a precedent: when a studio removes substantial features from a game after launch, Valve may view the purchase as failing to deliver as advertised, creating room for refunds outside the standard window.
